Privacy Policy

Who we are

The Mentholatum Company Limited located at 1, Redwood Avenue, Peel Park Campus, East Kilbride G74 5PE, Scotland, UK. Registered in England, company registration number: 197071 (“The Mentholatum Company”, “we”, “our”, “us”).

1) The Mentholatum Company is a controller of your personal data. We respect your data and your privacy is important to us. This Privacy Policy explains what personal data we collect and how it is used. This Policy also explains what rights you have over your personal data and how you can use those rights.

Information we collect from you:

  • Information you provide by completing the enquiry form on the website which includes your name, your email address, contact details if given and nature of your enquiry
  • You may be contacted to supply further information regarding your specific enquiry to help us more fully understand your enquiry and deal with it most effectively
  • Details of your visits to the Mentholatum website including, but not limited to, traffic data, location data, weblogs and other communication data.

2) How we use your data & the legal basis:

  • We use your data to respond to your query, to help improve our products and services, including for marketing, research, feedback and enquiries and for safety and legal purposes
  • We will use your data to comply with laws and regulations
  • For auditing the website

3) How long we keep your data for:

  • Voluntary data you submit through our enquiries process relating to medicinal products for legal reasons will be retained indefinitely
  • Voluntary data you submit through our enquiries process relating to medical devices will be retained for 10 years to comply with requirements
  • Voluntary data you submit through our enquiries process for all other enquiries will be deleted 12 months after being close

4) Data sharing

We do need to share your personal data with some third parties in some circumstances, for example:

  • In the event we need guidance or third party advice to respond to your specific enquiry
  • If we are under a duty to comply with any legal or regulatory obligation
  • In order to enforce or apply our terms of use or other agreements; or to protect the rights, property, or safety of The Mentholatum Company Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5) Cookies

Our website uses cookies and stores information on how you use the website. The information is anonymous and will not be linked back to you as an individual. You can reject and block cookies in your browser settings.

6) Your rights

You have rights over your personal data:

  • Ask for a copy of your information
  • Ask for information to be corrected
  • Ask for your information to be erased or deleted
  • Please email us on, specifying which of the above you are requesting. We will normally need to ask you for proof of identity before we can respond to your request relating to this section
  • We will respond within one month of receiving your request and proof of identity

 7) Limited Licence

7.1 We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Mentholatum website. This limited licence does not include the right to:

  • (i) frame or utilise framing techniques to enclose the Mentholatum website or any portion thereof;
  • (ii) modify or download the Mentholatum website or its contents (except caching or as necessary to view content);
  • (iii) make any use of the Mentholatum website or its content other than personal use;
  • (iv) create any derivative work based upon either the Mentholatum website or its content;
  • (v) collect account information for the benefit of another party;
  • (vi) use any meta tags or any other “hidden text” utilising our name or the trademarks; or
  • (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the Mentholatum website for personal, non-commercial use only. A website that links to our website

  • (i) may link to, but not replicate, our content;
  • (ii) may not imply that we are endorsing such website or its services or Products;
  • (iii) may not misrepresent its relationship with us;
  • (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
  • (v) may not portray us or our Products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable Products, services, or opinions;
  • (vi) may not use any trademark without express written permission; and
  • (vii) may not link to any page of our Mentholatum website other than the home page. We may, in our sole discretion, request that you remove any link to the Mentholatum website, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Mentholatum website terminates the limited license set forth in this section without prejudice to any other remedy available to us as provided by the applicable law.

8) Policy changes updates

We may make changes to this privacy policy from time to time. Any changes will be posted on this page.

Policy updated on 30th March 2022.


Enforceability and Jurisdiction

If any of the conditions contained in the Website Terms of Use and/or Privacy Policy should be determined illegal or unenforceable then to the extent it is illegal or unenforceable it shall be deleted and the remaining conditions shall survive in full force and effect. The conditions and any relationship established with you via this site shall be governed by and construed in accordance with Scots Law and any disputes arising shall be subject to the non-exclusive jurisdiction of the Scottish Courts.